Contact Us

HOURS OF OPERATION:

Township Office: (717) 291-1213 (see table below for extensions)

  • Monday through Friday; 8AM to 4PM

The following holidays are observed: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving & the Friday after, Christmas Eve & Christmas Day.

DEPARTMENTS

Manager: 1240 Maple Avenue
William M. Laudien, Township Manager; (717) 291-1213
Patrice M. Allen, Administrative Assistant; (717) 291-1213 ext. 303
Diana Hess, Finance Officer; (717) 291-1213 ext. 306
Open Position, Receptionist; (717) 291-1213 ext. 300

Maple Grove Community Building Rentals: 1240 Maple Avenue
Joanne Yost, Office Assistant; (717) 291-1213 ext. 301

Planning & Zoning: 1240 Maple Avenue
Thomas P. Daniels, Planning & Zoning Director, Assistant Township Manager; (717) 291-1213 ext. 307
Gretchen Smith, Planning & Zoning Assistant; (717) 291-1213 ext. 308

Public Works: 1353 Meadowcreek Lane
Michael R. Hamlin, Public Works Superintendent; (717) 293-1733
J. Robert Eckenrode, Assistant Superintendent; (717) 293-1733

Township Engineer: 1353 Meadowcreek Lane
Ben Webber; (717) 293-1733

Trash & Recycling: 1240 Maple Avenue
Joanne Yost, Office Assistant, Trash & Recycling Coordinator; (717) 291-1213 ext. 301

TOWNSHIP YELLOW PAGES
Click on the staff contact’s name to send them an email.

LetterTopic or issueStaff ContactExtension
AAssemblage/Procession Permit (Application & Procedure)Judith McCabe, Morning Receptionist or
Robin VanLeer, Afternoon Receptionist
300 or go to: Forms & Applications
B
Bills and billing issues (not trash/recycling)Diana Hess 306
Bills (Trash & Recycling)Joanne Yost301
Building & Maintenance CodesThomas Daniels307
Building PermitsGretchen Smith308 or go to Planning & Zoning: Permits (Building/Zoning)
CCanvassing Permit (Application & Procedure)Judith McCabe, Morning Receptionist or
Robin VanLeer, Afternoon Receptionist
300 or go to: Forms & Applications
Comcast (Xfinity)(800) 266-2278
Crime Watch Program William Laudien302
DDog Regulations (Ordinance)Thomas Daniels
Gretchen Smith
307
308
Downed/Broken Street LightPPL(800) 342-5775
Downed Wires9 1 1
Dumpster Permit ApplicationGretchen Smith308 or go to: Planning & Zoning: Dumpster Ordinance & Application
EElectric (Service/Power Outage)PPL(800) 342-5775
Emergency Management William Laudien302
FFax #Lancaster Township Office(717) 291-6818
Finance OfficerDiana Hess 306
GGas (service)
Emergency
UGI(800) 276-2722
9 1 1
GGeneral InformationJudith McCabe, Morning Receptionist or
Robin VanLeer, Afternoon Receptionist
300
HHalloween (Trick or Treat date)Trick or Treat is celebrated in the twp. on October 31st, 6:00pm-8:00pm. **EXCEPTION: when Halloween falls on a Saturday or Sunday, trick or treat night will take place on the Friday PRIOR TO October 31.
Handicapped Parking Sign (Obtain Application & Procedure List)Judith McCabe, Morning Receptionist or
Robin VanLeer, Afternoon Receptionist
300 or go to: Forms & Applications
Handicapped Parking Sign (Process of application after receipt)Patrice Allen303
Home Settlements (for final trash/recycling bills)Joanne Yost301
I
Intergovernment LiaisonWilliam Laudien302
LLand Development & UseThomas Daniels307
Leaf Pickup (by township)Public Works (Michael Hamlin, Superintendent)(717) 293-1733
Leaf Collection (by refuse company) falls under Yard/Woody Waste CollectionJoanne Yost301 or go to: Yard/Woody Waste Collection
Legislation William Laudien302
M Maple Grove Community Building Rental Joanne Yost
301 or go to: Forms & Applications
MS4 (Municipal Separate Storm Sewer System)Ben Webber(717) 293-1733
Mulch (i.e., pickup)Public Works (Michael Hamlin, Superintendent)(717) 293-1733 or go to: Mulch/Compost
N
NewsletterPatrice Allen303 or go to: Township Newsletters
P
Parks & Parks MaintenancePublic Works (Michael Hamlin, Superintendent)(717) 293-1733
Parking Permit Tags (for existing permit parking zones) Patrice Allen303
Parking Tickets (disputes of)Contact informationAdmin (24hrs): (717) 569-6401
Parking Tickets (payment of)Within 5 days of being issued, payment can be made at the township office during regular hours.After 5 days, go to MTPD, 1825 Municipal Drive.
PavingPublic Works (Michael Hamlin, Superintendent)(717) 293-1733
Planning & Zoning AssistantGretchen Smith308
Planning & Zoning DirectorThomas Daniels307
Police (Manheim Twp)Contact informationEmergency 9 1 1
Non-emergency: (717) 664-1180
Admin (24hrs): (717) 569-6401
Anonymous Tip: (717) 569-2816
Police Department Liaison William Laudien302
Property-related ConcernsThomas Daniels
Gretchen Smith
307
308
Public Utilities Commission (For complaints about a public utility; i.e. cable, phone, electric, etc.) Residents can call the PUC hotline - (800) 692-7380Twp does not handle complaints against utility companies.
Public Works Administrative AssistantRobin VanLeer(717) 293-1733
Public Works SuperintendentMichael Hamlin(717) 293-1733
R
Recreational Facility MaintenancePublic Works (Michael Hamlin, Superintendent)(717) 293-1733
ReceiptsDiana Hess306
ReceptionistsJudith McCabe, Morning Receptionist or
Robin VanLeer, Afternoon Receptionist
300
Recycling (bills)Joanne Yost301 or go to: Billing (Trash & Recycling)
Recycling (collection days & information)Joanne Yost301 or go to: Collection Days & Information
Recycling (guidelines)Joanne Yost301 or go to: Recycling Guidelines
Resident ConcernsThomas Daniels
Gretchen Smith
307
308 or go to: Resident Concerns
Right-to-Know OfficerThomas DanielsClick HERE for details.
Road ImprovementsPublic Works (Michael Hamlin, Superintendent)(717) 293-1733
Road MaintenancePublic Works (Michael Hamlin, Superintendent)(717) 293-1733
SSewerLASA (west side)
SLSA (east side)
(717) 299-4843
(717) 560-7500
Smoke Detector CertificationGretchen Smith308 or go to Planning/Zoning forms: Forms & Applications
Snow PlowingPublic Works (Michael Hamlin, Superintendent)(717) 293-1733 or go to: Plowing/Shoveling
Solicitation Permit (Application & Procedure)Judith McCabe, Morning Receptionist or
Robin VanLeer, Afternoon Receptionist
300 or go to: Forms & Applications
Stormwater Management (Information & Ordinance)Ben Webber(717) 293-1733 or go to: Planning & Zoning: Stormwater Management
Street (Road) Opening Permit Application & InformationStreet (Road) Opening PermitsClick on the link to the left for details.
Street SweepingPublic Works (Michael Hamlin, Superintendent)(717) 293-1733 or go to: Street Sweeping
T
Tax-Related IssuesDiana Hess306 or go to: Tax Information
Township EngineerBen Webber(717) 293-1733
Township Manager
Admin. Assistant
William Laudien
Patrice Allen
302
303
Township SupervisorsBen Bamford
Tom Schaller
Steve Elliott
Click here for how to contact.
Traffic Signs & Signals
Public Works (Michael Hamlin, Superintendent)(717) 293-1733
Trash (bills)Joanne Yost301 or go to: Billing (Trash & Recycling)
Trash (collection days & information)Joanne Yost301 or go to: Collection Days & Information
Trash (extra service tags)Tag Costs & GuidelinesClick on the link to the left for details, or email: Joanne Yost
VVolunteer Form (for openings on board committees)Patrice Allen303 or go to: Forms & Applications
Voter InformationVoting/Registration InformationClick on the link to the left for details, or call
(717) 299-8293
WWater Issues (billing)City of Lancaster(717) 735-3425
Water Issues (emergency)City of Lancaster(717) 291-4816
Water Issues (service, pressure, brown, etc.)City of Lancaster(717) 291-4820
Water (Storm) ProblemsPublic Works (Michael Hamlin, Superintendent)(717) 293-1733
WebsitePatrice Allen303
YYard/Woody Waste Collection (by refuse company)Joanne Yost301 or go to: Yard/Woody Waste Collection
Yard/Woody Waste Drop offPublic Works (Michael Hamlin, Superintendent)(717) 293-1733 or go to: Yard/Woody Waste Drop off
ZZoning Concerns/IssuesThomas Daniels
Gretchen Smith
307
308
Zoning PermitsGretchen Smith308 or go to Planning & Zoning: Permits (Building/Zoning)

Additional contact information:

Animal Issues:
·      Dead Deer—click here
·      Dogs, Catsclick here.
·      Skunks, groundhogs, snakes, mice, bats, etc.—Click here.

Electric:
PPL Electric
·       Customer Service: (800) 342-5775, Mon-Fri 8:00am-5:00pm.
·       Downed/Broken Street Light: (800) 342-5775, follow voice prompts.
·       Downed Wires: (800) 342-5775 (press “1,” then “3,” for emergency).
·       Power Outage: (800) 342-5775, Option 1.

Gas:
UGI Gas Utilities
·       Customer Service: (800) 276-2722, Mon-Fri 8:00am-5:00pm. Emergency calls are taken 24 hours a day/7 days a week.
·       Online contact forms for customer service: click here.
·       Gas Leak Inside: Leave immediately, taking all people & pets. Call (800) 276-2722 away from the building.
·       Gas Leak Outside: Call (800) 276-2722 or 911.

Sewer:
LASA (west side):
·       Customer Service: (717) 299-4843, Option 1.
·       Emergency: Mon-Fri 8am-4:30pm (717) 299-4843, Option 3.
·       Emergency: Evenings, Weekends, Holidays (717) 396-9619.
SLSA (east side):
·       Billing: (717) 560-7500, Mon-Fri 9am-4pm.
·       Emergency: (24 hrs) (717) 293-5533.

Water:
Lancaster City Water Department
·       Billing: Mon-Fri 8:30am-5:00pm (717) 735-3425.
·       Service: Weekdays 7:00am-4:00pm (717) 291-4820.
·       Weekends, holidays, & weekdays 4:00pm-7:00am (717) 291-4816.
·       Water Emergencies: (717) 291-4816.

Click here for more answers of frequently asked questions (FAQs).