FAQs…

Frequently Asked Questions with Links. The information contained here is not all-inclusive. It is the result of the most frequently asked questions (FAQs) posed by residents/callers.

Road Maintenance Issues (e.g. potholes, paving projects, sinkholes) – Residents can call (717) 293-1733; however, due to the nature of the work, road crew members may be out of the office. If this is the case, leave a message and someone will return your call. Or call the main office at (717) 291-1213 to leave a message.

TopicAnswer
Animal IssuesClick here.
Assemblage/Procession PermitsPermit Policies & Procedures
Permit Application
Insurance Waiver Form
Contact the receptionist if you have questions.
Bio-BagsDuring the operating hours of the yard waste facility, free bio-bags are available from the attendant, up to a maximum of 10 bags per visit. Bags are provided to Lancaster Township residents only, and are available only while supply lasts. Bags can also be purchased at Lowes or Home Depot. You may use plastic trash bags to transport your yard waste; however, you will need to dump it out of the plastic bag(s) when unloading at the facility. Dates & hours of the facility are listed on the township website under the Public Works section, Yard Waste Drop-off Facility page.
Block PartiesA block party is considered an assemblage and requires a permit in Lancaster Township. An Assemblage/ Procession Application must be submitted two weeks in advance. Applications & procedures are available for pick up from the township receptionist, or can be downloaded from the township website under the Forms & Applications section. Contact the receptionist if you have questions.
Board of SupervisorsTownship supervisors do not maintain office hours at the township building. If you wish to speak to one of them, there are a few options outlined below:
1) Email the supervisor(s) directly. Click here.
2) Call the office at (717) 291-1213. Provide your name, phone number, and short explanation of concern. Township staff will relay your information to the supervisor(s).
3) Email your contact information & concern to township manager Bill Laudien, wlaudien@twp.lancaster.pa.us, or admin. assistant Patrice Allen, patrice@twp.lancaster.pa.us, and it will be forwarded to the supervisor(s).
4) Write a letter to the supervisor(s) with your concern (include your contact information), and mail or drop it off at the township office.
Board of Supervisors Meetings, Agendas, & MinutesMeetings are held the 2nd Monday of each month at the township office located at 1240 Maple Avenue, unless advertised otherwise. Board meetings are preceded by the workshop which begins promptly at 6:00pm. The regular board meeting begins at 7:00pm. The public is welcome to attend both.

Agendas and minutes are available on the website under the Board of Supervisors section. The agenda is posted on the website on the afternoon of Thursday (or Friday) before the meeting, and is also advertised in the LNP government calendar on the Monday the meeting takes place. Meeting minutes are posted on the township website after (and if) they are approved at the following month’s board meeting.
Boat RegistrationThe township does not have information on boating laws. Contact the PA Fish & Boat Commission. Boat Registration/Titling (866) 262-8734; Boating Safety Education Courses (888) 723-4741; Pollution Hotline (855) 347-4545.
Budget InformationThe current year’s budget is available on the township website for viewing under the Administration/Budget section. The “proposed” budget for the following year is typically posted on the website in November.
Building/Zoning PermitsBuilding/Zoning Permits are handled by the Planning & Zoning Department. Applications are available for pick up from the township office, or on the township website under Forms & Applications. Questions about the process or an application submitted? Email or call Gretchen Smith at gretchen@twp.lancaster.pa.us; (717) 291-1213 x308.
Call Before You Dig!If you are planning a landscaping project, installing an invisible pet fence, or taking on a similar project that requires digging, state law requires you to contact PA One Call at least three business days before you dig. They will mark the location of any underground wires, etc. to help keep you safe. This service is free to homeowners. DIAL 811 OR (800) 242-1776.
CampfiresChapter 121 of the township ordinances prohibits open burning (camp fires, burn barrels, outdoor fireplaces, chimineas, etc.) Exceptions: 1. Utilizing a grill, fireplace, or chiminea to prepare/cook food for immediate consumption. 2. Controlled burns on properties of 10-plus acres that are “used exclusively for agricultural purposes.” (Township supervisors have the right to accept or reject any requests for a controlled burn.)
Canvassing/SolicitationIt is unlawful for any person/business to engage in commercial or business solicitation, peddling and/or canvassing for the purposes of soliciting orders, sales or subscriptions for any goods, wares or merchandise, or for the purposes soliciting or obtaining any business or commercial information, without first having registered with and obtained a canvassing/solicitation permit from the township. Applications are available for pick up from the receptionist, and are available on the township website under Forms & Applications. Contact the receptionist if you have questions.
CatsSee Animal Issues
Christmas Tree DisposalThe contracted trash hauler will have a special collection week for real trees only on your scheduled trash day. The collection will take place in early January, and is the only free week. Exact dates will be posted on the township website under the Trash & Recycling section, Christmas Tree Disposal page, and published in the fall/winter newsletter. Trees put out after the free collection week will require a $4 red extra service tag. Artificial trees always require a red extra service tag. Tags are purchased at the township office.

Real trees may also be dropped off at the yard waste facility, during specific dates & times which will be posted on the township website under the Trash & Recycling section, and published in the fall/winter newsletter.

All lights, tinsel, and ornaments must be removed, and the tree is not to be in a bag, for both collection and drop-off. Trees for free collection are not to be put out before the start of the free collection week.
Compost/MulchClick here.
Dead Deer on the RoadThe township road crew is not permitted to pick up dead deer. Residents wishing to report a dead deer on the road should call one of the following agencies and provide them with the exact location and any other pertinent information to help in their retrieval efforts:
1) On a state road/highway—Contact PennDOT at (717) 299-7621 or (800) 349-7623. If you do not get an answer or try a few times and cannot reach anyone, then call County Dispatch at (717) 664-1180 and ask them to notify PennDOT.
2) On a township road—Contact the PA Game Commission Southeast Regional Office at (610) 926-3136 or (610) 926-3137.
Deed/Property LinesIf you need to know exactly where your property lines are, your deed will, in most cases, give you the legal description. If you do not have a copy of or cannot find your deed, contact the Lancaster County Recorder of Deeds at (717) 299-8238. Sometimes the surveyor pins, stakes, or markers can be found. If they cannot be located, then a surveyor is needed to locate your property line. The township cannot recommend a surveyor.
Dog LicenseDogs are required to be licensed. Dog licenses cannot be applied for/obtained at the township building. To obtain a current year Lancaster County dog license, contact the Lancaster County Government Center, 150 N. Queen Street, Suite 122, Lancaster. (717) 299-8222.
Dog RegulationsOrdinance No. 2 of 1992 put into place regulations pertaining to dogs in order to protect residents, and private and public property. Every owner of a dog has a duty to keep their dog under control. If you encounter a dog whose owner is in violation of the ordinance, or a persistent, nuisance barking dog, or a vicious dog that is a threat to you or other animals, call the Manheim Township Police non-emergency (717) 664-1180.

No owner will permit any dog or other animal to defecate upon any public property or the property of another person unless the owner immediately removes the defecation and disposes of it in a sanitary manner. This doesn’t apply to guide dogs accompanying a blind person or otherwise assisting a person with a disability.

Dogs need to be leashed. Amendment to Ordinance 2 of 1992, Chapter 96, Animals, Article I. Dogs, §96-3 Running at large prohibited – Ordinance 2018-04 approved at the September 10, 2018 supervisors meeting states:
“No owner shall permit any dog to be upon any public property or the property of another person unless the dog is leashed and under control of the owner at all times.”
Dogs Running Loose or StrayContact ORCA (Organization for Responsible Care of Animals) at (717) 397-8922, who is responsible for picking up stray dogs in Lancaster Township and transporting them to the Humane League of Lancaster County. Or, call non-emergency dispatch at (717) 664-1180.
Downed Electric WiresCall 9 1 1 first to report the downed wire. Then call PPL at (800) 342-5775 (press “1,” then “3,” for emergency), and provide the location.
Drugs & Medical WasteResidential drugs/medical waste should be disposed of properly in the TRASH using a Safe Clip™. DO NOT put the trash hauler employees and the public at risk by disposing of these items improperly. Information on proper disposal is on the website under Trash & Recycling section. NEVER place medical waste and needles in your recycling bin.
Election InformationTo find your polling place, call (717) 295-3556. For election & voter registration information, contact the Lancaster County Voter Registration Office, 150 North Queen Street, Suite 117. (717) 299-8293
Electric/No Power IssuesContact your electric service provider. PPL contacts are:
Power Outage: (800) 342-5775, Option 1.
Downed/Broken Street Light: (800) 342-5775, follow voice prompts.
Downed Electric Wires: Call 9 1 1 first; then (800) 342-5775 (press “1,” then “3,” for emergency).
Customer Service: (800) 342-5775, Mon-Fri 8:00am-5:00pm.
Fee ScheduleThe township has set a schedule of fees for administrative expenses. The schedule can be found on the township website here, or at the township office.
Fire Departments
(Emergencies DIAL 911)
Lancaster Township Fire Department serves the West side.
Mailing address: PO Box 210, Bausman, PA 17504-0210
North Station: 1250 Maple Avenue, Lancaster 17603 (717) 394-9361
South Station: 125 Fairview Avenue, Bausman 17604 (717) 394-5353

Lafayette Fire Company serves the East side.
63 Lafayette Way, Lancaster 17602
(717) 392-5097
Fishing LicenseThe township does not issue fishing licenses. Contact the PA Fish & Boat Commission. Fishing Licenses (877) 707-4085.
Gas Leak, Problem, Emergency, Customer ServiceUGI Gas Utilities – Emergency calls are taken 24 hours a day, 7 days a week.
• Gas Leak Inside: Leave immediately, taking all people & pets. Call (800) 276-2722 away from the building.
• Gas Leak Outside: Call (800) 276-2722 or DIAL 911
• Customer Service: (800) 276-2722, Mon-Fri 8:00am-5:00pm
Halloween (Trick or Treat Night)Trick or Treat is celebrated on October 31st, from 6:00pm to 8pm. EXCEPTION! If Halloween falls on a Saturday or Sunday, trick or treat will occur on the Friday prior to October 31st. This policy was put in place by the LIMC in 1992, and followed by most other county municipalities.
Handicapped Parking SignAn applicant must first have a valid, state-issued, handicapped placard or license plate before submitting an application to the township for sign installation. Contact PennDOT first (800) 932-4600 to obtain the state-issued placard or license plate. Once this is acquired, follow the procedures for submitting an application to the township. Procedures and application can be obtained from the township website under Forms & Applications, or picked up from the receptionist.
Hospitals/Ambulance (Emergencies DIAL 911)A list is available on the township website under the Contact Us section.
Hours of OperationThe township office is open Monday through Friday, 8AM to 4PM UNLESS SPECIFIED OTHERWISE. The following holidays are observed: New Year's Day, Martin Luther King Day, President's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving & the Friday after, Christmas Eve & Christmas Day. Office closings are posted on the website and in the newsletters.
Hunting LicenseThe township does not issue hunting licenses or have information on hunting laws. Contact the PA Game Commission. The Southeast Regional Office serves Lancaster County (610) 926-3136 or (610) 926-3137.
Landlord IssuesThe township zoning office typically does not get involved in issues between a tenant and a landlord. The tenant should call the PA Consumer Affairs Agency at (800) 441-2555. However, if a tenant is having trouble with a landlord regarding water being turned off, or other life/safety issues, the tenant should contact zoning officer Tom Daniels at (717) 291-1213 x307; tdaniels@twp.lancaster.pa.us. Also see the Renter’s Resource section on the website.
Large Appliance (White Goods) CollectionTwice a year—one week in April and one week in November. The dates are posted on the township website and in the newsletters. A $12 blue tag is needed for each appliance. Tags are purchased at the township office. If you already have a tag, you must notify the township office at least two (2) business days prior to your collection day in order to place your address on the trash hauler’s pickup list. Send an email to Joanne Yost at jyost@twp.lancaster.pa.us, or call (717) 291-1213 x301.
Large (Over-sized) Item DisposalLarge (over-sized) items such as furniture, BBQ grills, bicycles, box spring or mattress, etc., or carpet (cut into 5' lengths, rolled & tied), will be picked up each week during regular trash collection. Each over-sized item requires a $4 red extra service tag. No more than two over-sized items will be picked up at any one residence each week. Tags should be attached securely, and are purchased at the township office. Questions? Email or call Joanne Yost at jyost@twp.lancaster.pa.us; (717) 291-1213 x301.
Leaf Collection (& Street Sweeping)Leaf collection starts in mid-October through December, and takes place the 1st & 3rd Monday, Tuesday, Wednesday, and Thursday of the month. Specific details are listed on the township website under the Public Works section, Street Sweeping & Leaf Collection page. Residents living on “signed streets” need to abide by the posted street sign schedule. Police will enforce prohibited parking on signed streets during the collection process. The “No Parking” enforcement extends into mid-January to allow for a last pass of street sweeping after the final leaf collection in December. Weather & equipment issues can affect sweeping/collection at any time.
Maple Grove Community Building RentalAvailability Calendar
Building Details
Rental Fees/Application
Rental Policies/Procedures
Contact Joanne Yost for information at jyost@twp.lancaster.pa.us, or call (717) 291-1213 x301.
Mulch/CompostClick here.
Municipal Calendar (Monthly Meetings)Available on the township website. Also, check the newsletters for important dates.
NewslettersNewsletters are mailed twice a year: mid-March & mid-September. Each issue provides important information. Dates to be aware of, seasonal information, new ordinances approved, or new happenings around the township. Newsletters are also available on the township website, under the Newsletters, Community section.
Opening BurningChapter 121 of the township ordinances prohibits open burning (camp fires, burn barrels, outdoor fireplaces, chimineas, etc.) Exceptions: 1. Utilizing a grill, fireplace, or chiminea to prepare/cook food for immediate consumption. 2. Controlled burns on properties of 10-plus acres that are “used exclusively for agricultural purposes.” (Township supervisors have the right to accept or reject any requests for a controlled burn.)
Ordinances & Township CodesOn the township website, there is a link to the Township Ordinances. Click on that link and use the "Enter search term…" box to search for a specific topic. Questions on ordinances/codes can be directed to Planning/Zoning/Code Officer Tom Daniels at tdaniels@twp.lancaster.pa.us; (717) 291-1213 x307.
Over-sized Item DisposalSee Large (Over-sized) Item Disposal
Parking TicketsParking tickets issued within Lancaster Township can be paid at the township office during regular business hours. The tickets are issued by the Manheim Township Police. The following applies in order to make the payment at the township office:
1. Parking ticket must be paid within 5 days of being issued. After 5 days, you will need to go to the Manheim Township Police Station located at 1825 Municipal Drive, Lancaster.
2. You must bring the actual parking ticket with you. The township cannot/will not accept any payment without a ticket, and cannot call the police for you.
3. Payment can be in the form of cash, check (made payable to Lancaster Township), or credit card (Visa, MasterCard, Discover). The township does not accept American Express.
4. If you do not have the ticket, then you must go to the Manheim Township Police Station located at 1825 Municipal Drive, Lancaster.

The township has no authority over disputes with parking tickets. To dispute a parking ticket, you must call (717) 569-6401, or go to the Manheim Township Police Station located at 1825 Municipal Drive, Lancaster.
Parks in the Township• Conestoga Greenway Trail: Conestoga Drive at Betz Road.
• J. Robert Eckenrode Hamilton Park Playground: Maple Avenue at South School Lane.
• Lancaster Community Park: 1221 Millersville Pike.
• Maple Grove Park: 1420 Columbia Avenue.
• Windolph Landing Park: Wilderness Rd located in the Windolph Landing Development.
Paving ProjectsWhenever possible, the township will alert residents to paving projects via the township website and Nextdoor.com.
Planning CommissionQuestions regarding the planning commission/meetings can be addressed to the Planning & Zoning Department. Contact Gretchen Smith at gretchen@twp.lancaster.pa.us; (717) 291-1213 x308. Agendas & minutes are on the website under the Planning & Zoning section.
Police (Emergencies DIAL 911)Lancaster Township is contracted for police services with Manheim Township Police. They are available 24 hours a day by telephone.
• Non-emergency (dispatch) #: (717) 664-1180.
• Anonymous Tips: (717) 569-2816.
• To contact a specific officer or dispute a parking ticket/violation: (717) 569-6401.
There is a sub-station at the township building, but an officer may not always be available. The main police station is located at 1825 Municipal Drive, Lancaster.
Power OutageContact PPL or your electric service provider.
Property LinesIf you need to know exactly where your property lines are, your deed will, in most cases, give you the legal description. If you do not have a copy of or cannot find your deed, contact the Lancaster County Recorder of Deeds at (717) 299-8238. Sometimes the surveyor pins, stakes, or markers can be found. If they cannot be located, then a surveyor is needed to locate your property line. The township cannot recommend a surveyor.
Recreational Activities• Lancaster Public Library: www.lancasterpubliclibrary.org; (717) 394-2651
• Lancaster Recreation Commission: www.lancasterrec.org; (717) 392-2115
• Lancaster YMCA: www.lancasterymca.org; (717) 393-9622
Recycling:
Residential Recycling
Commercial Recycling
Recycling is collected weekly, Monday through Thursday, and must be curbside by 5am. Recycling is collected the same day as your trash; however, it may not be picked up at the same time. Schedule changes may occur due to holidays and weather-related issues. Details can be found on the website under the Trash & Recycling section. To find out your specific collection day, or if you have other questions, email or call Joanne Yost: jyost@twp.lancaster.pa.us; (717) 291-1213 x301.
Recycle ContainersRecycle containers can be purchased at the township office, during business hours, at a cost of $10/each. You may also buy your own container elsewhere, just be sure it is clearly marked RECYCLING.
Resident ConcernsThe process for filing a concern is to submit either a Resident Concern Form, a written letter, or an email to the Planning & Zoning Department: Gretchen Smith: gretchen@twp.lancaster.pa.us, or Tom Daniels: tdaniels@twp.lancaster.pa.us.
Road Closures or Repair WorkWhenever possible, the township will alert residents to possible road closures or repair work via the township website and Nextdoor.com.
SchoolsClick here.
Sewer IssuesSanitary Sewer Services are provided to Lancaster Township by three agencies: 1. City of Lancaster Wastewater; 2. LASA; 3. SLSA.
If you have questions, concerns, or issues regarding service, billing, broken sewer pipes, or emergencies, contact the agency you receive your sewer bill from.
Snow EmergenciesOrdinance No. 2 of 2014 added provisions relating to parking and snow emergency routes within the township. Information can be obtained from the township website under the Public Works section, Winter Weather page. Or, search the “Township Ordinances
Snow/Ice on SidewalksOrdinance No. 1 of 2014 requires residents to remove snow within 48 hours after snow or sleet has ceased to fall, and to cover the sidewalk with ice control materials in the event of ice and sleet.
Special Household WastesHow do I dispose of...? TVs, computers, cell phones, all electronic waste, medicines, household waste, building or hazardous materials--Disposal of certain materials is handled by the Lancaster County Solid Waste Management Authority, 1299 Harrisburg Pike, Lancaster. (717) 397-9968.
State RoadsThe following are state roads maintained by PennDOT: Columbia Avenue, East King Street, East Orange Street, Marietta Avenue, Millersville Pike, Millersville Road, New Danville Pike, Riverside Avenue, and Wabank Road.
Street and Alley Tree PolicyThis policy can be found on the township website, under the Public Works section, Street and Alley Tree Policy page.
Street Lights (Downed or Broken)Write down pole # which can be found on small plate on pole. Call PPL Electric at (800) 342-5775, and follow voice prompts.
Street SweepingStreet sweeping starts in April, and takes place the 1st & 3rd Monday, Tuesday, Wednesday, and Thursday of the month. Specific details are listed on the township website under the Public Works section, Street Sweeping & Leaf Collection page. Residents living on “signed streets” need to abide by the posted street sign schedule. Police will enforce prohibited parking on signed streets during the sweeping process. The “No Parking” enforcement extends into mid-January to allow for a last pass of street sweeping after the final leaf collection in December. Weather & equipment issues can affect sweeping/collection at any time.
Tax InformationFind contact information relating to taxes on the township website under the Tax Information section.
Tenant Rental IssuesThe township zoning office typically does not get involved in issues between a tenant and a landlord. The tenant should call the PA Consumer Affairs Agency at (800) 441-2555. However, if a tenant is having trouble with a landlord regarding water being turned off, or other life/safety issues, the tenant should contact zoning officer Tom Daniels at (717) 291-1213 x307; tdaniels@twp.lancaster.pa.us. Also see the Renter’s Resource section on the website.
Tire CollectionTwice a year—one week in April and one week in November. The dates are posted on the website and in the newsletters. A $2 purple tag is needed for each tire (off the rim & no commercial truck tires). Tags are purchased at the township office. If you already have a tag, you must notify the township office at least two (2) business days prior to your collection day in order to place your address on the trash hauler’s pickup list. Send an email to Joanne Yost at jyost@twp.lancaster.pa.us, or call (717) 291-1213 x301.
Township Staff & Yellow PagesOn the township website under the Contact Us section, click on the Township Yellow Pages for a list of frequently identified topics, and who is best qualified to address them. Or call (717) 291-1213, and the receptionist will direct you to the correct person.
TrashTrash and recyclables are collected weekly, Monday through Thursday. Both must be curbside by 5am. Recycling is collected the same day as your trash; however, it may not be picked up at the same time. Schedule changes may occur due to holidays and weather-related issues. Details can be found on the website under the Trash & Recycling section. To find out your specific collection day, or if you have other questions, email or call Joanne Yost at jyost@twp.lancaster.pa.us; (717) 291-1213 x301.
VotingSee Election Information
Water IssuesLANCASTER CITY Water Department provides the water to Lancaster Township. If you have questions regarding broken water pipes, water service, water pressure, brown water, billing, etc., contact them at:
• Water Emergencies: (717) 291-4816
• Service: (717) 291-4820 - weekdays 7:00am-4:00pm; (717) 291-4816 - weekends, holidays, weekdays 4:00pm-7:00am
• Billing: (717) 735-3425
Wild Animals (Other Critters)The public works crew is not responsible for the trapping, pickup, or disposal of wild animals. Under the Contact Us section (Animal Issues page), there is a list of resources. Note: The contacts provided are not endorsed by the township. They are being provided strictly as an informational resource.
Yard Waste Drop-off FacilityThe facility is for township residents only. Residents are required to show ID to the gate attendant. The entrance to the facility is via the Elm Avenue driveway behind the Giant Store (Stone Mill Plaza).

The facility typically opens in April and closes in November (the day before Thanksgiving). It is open on Tuesday, Wednesday, Thursday, and every Saturday. Specific hours, days, and dates are listed on the township website under the Public Works section, Yard Waste Drop-off Facility page. The facility is closed all Mondays, Fridays, Sundays, and holidays, and certain Saturdays before holidays.
Yard Waste CollectionTypically beginning in April and ending in October, the contracted trash hauler collects yard waste every other week on your regularly scheduled collection day, and must be curbside by 5am. Schedule changes may occur due to holidays and weather-related issues. Detailed information can be found on the website under the Trash & Recycling section, Yard Waste Collection page. Questions? Email or call Joanne Yost at jyost@twp.lancsater.pa.us; (717) 291-1213 x301.
Zoning Hearing BoardQuestions regarding the zoning hearing board/meetings can be addressed to the Planning & Zoning Department. Contact Gretchen Smith at gretchen@twp.lancaster.pa.us; (717) 291-1213 x308. Agendas & minutes are on the website under the Planning & Zoning section.