Utilities

COMCAST (Xfinity):
All billing, payment, equipment, service questions: (800) 266-2278
Corporate Headquarters: (800) 934-6489

PPL ELECTRIC:
Customer Service:  (800) 342-5775
Downed/Broken Street Light: (800) 342-5775 and follow voice prompts
Downed Electric Wires: Call 911 first to report the downed wire; then call
(800) 342-5775 (press “1,” then “3,” for emergency)
Power Outage: (800) 342-5775, press “1”

UGI GAS:
Customer Service:  (800) 276-2722 – Emergency calls are taken 24 hours a day, 7 days a week.

Gas Leaks or Suspected Leaks:
> Leave immediately, taking all people and pets.
> DO NOT make a phone call from inside or near the building or house where the leak is suspected.
> MOVE AWAY FROM THE BUILDING OR HOUSE.
> Call (800) 276-2722 or Dial 9 1 1 if you feel it is an emergency.

SEWER:  Click on this link for contact details.

WATER SERVICE/ISSUES:
City of Lancaster Water Department – For ALL questions regarding water service, pressure, brown water, broken water pipes, billing.

Billing: Monday-Friday; 8:30am to 5:00pm | (717) 735-3425
Service: 7:00am to 4:00pm Weekdays | (717) 291-4820
4:00pm to 7:00am Weekdays & on Weekends/Holidays | (717) 291-4816
Water Emergencies: (717) 291-4816

TO FILE A COMPLAINT ON ANY UTILITY, contact:
Public Utilities Commission
(800) 692-7380
Website: www.puc.pa.gov